Dear Petzi Customer,
Originally built and released in 2014, the Petzi Treat Cam is a system that combines a treat dispenser, monitoring camera, and related software services for streaming, socializing, and sharing. Since introducing this product, we've worked hard to continue to improve and upgrade the underlying Petzi technology. While we would love to be able to continue supporting The Petzi Treat Cam, several critical components and services are no longer upgradable and the Petzi cannot continue to serve our consumers at the level they deserve, while also maintaining the necessary functionality and overall compatibility with different technical environments.
Based upon a deep technical review and several attempts to optimize the system, we came to the very difficult realization that we can no longer support the Petzi system. While we wish there was a way to make the Petzi Treat Cam work without the surrounding services, that is not technically possible. The Petzi Treat Cam requires the Petzi servers and app in order to function.
All of this is what drove Wagz to stop selling and supporting the Petzi Treat Cam. We will discontinue the Petzi Treat Cam as of May 10, 2023. The Petzi will no longer function after this date.
If you have any questions regarding the discontinuation of the device, please email us at firstname.lastname@example.org or call us at 1-844-252-3140